「沉默並非真正的沉默」：漏洞報告討論中的毒性調查

"Silent Is Not Actually Silent": An Investigation of Toxicity on Bug Report Discussion

March 13, 2025

作者: Mia Mohammad Imran, Jaydeb Sarker

cs.AI

摘要

在開源軟體開發的協作過程中，錯誤報告討論中的毒性問題帶來了重大挑戰。錯誤報告對於識別和解決缺陷至關重要，然而其本質上以問題為導向的特性以及情緒化的語境，使其容易產生有害的互動。本研究透過對203個GitHub錯誤討論串（其中包括81個有毒討論）的質性分析，探討了錯誤報告中的毒性現象。我們的研究發現，毒性往往源於對錯誤嚴重性和優先級認知的不一致、對工具未解決的挫敗感，以及專業溝通的缺失。這些有害的互動不僅阻礙了富有成效的討論，還降低了可執行結果（如將問題與拉取請求關聯）的可能性。我們的初步研究結果提供了可操作的建議，以通過減輕毒性來改善錯誤解決流程。

English

Toxicity in bug report discussions poses significant challenges to the collaborative dynamics of open-source software development. Bug reports are crucial for identifying and resolving defects, yet their inherently problem-focused nature and emotionally charged context make them susceptible to toxic interactions. This study explores toxicity in GitHub bug reports through a qualitative analysis of 203 bug threads, including 81 toxic ones. Our findings reveal that toxicity frequently arises from misaligned perceptions of bug severity and priority, unresolved frustrations with tools, and lapses in professional communication. These toxic interactions not only derail productive discussions but also reduce the likelihood of actionable outcomes, such as linking issues with pull requests. Our preliminary findings offer actionable recommendations to improve bug resolution by mitigating toxicity.